Covid-19 impact on online shopping

There is no doubt that customer behaviour can be impacted by catastrophes and crises, such as the Covid-19 pandemic. As online shopping and food delivery have grown at an unprecedented rate during the pandemic, it is most likely that such new habits will become the norm following the pandemic. In the wake of the pandemic, online grocery shopping has become the most common mode of food shopping.

Even though digital media sales have grown substantially over the past decade, the pandemic has helped accelerate the adoption of digital media to a point where there has been an unprecedented increase. New online buyers are not the only ones experiencing an increase; previous online buyers are also purchasing more frequently and more often.

Statistics on the influence of the pandemic on customers

    Consumers in the UK are increasingly using their mobile devices for online shopping and buying, according to a study by credit start up Credit Karma. The study indicates that less than half of shoppers used their mobile phones before the Coronavirus outbreak.

    Meanwhile, more than half of respondents said they had increased their online shopping since the onset of Coronavirus, but that their personal finances were negatively affected. Accordingly, 60% of the respondents indicated they have used the buy now, pay later services in order to better manage their spending habits.

    Data collected from more than 1,000 British consumers revealed that these credit solutions are not the only one’s British consumers have used over the past 18 months. The use of online and mobile banking has increased significantly during the lockdown due to the temporary or permanent closure of many shops. Compared with 19% before the pandemic, only 8% of consumers prefer to use a physical branch over an online service.

Local businesses that are struggling and have been adversely affected by the global pandemic will particularly benefit from these opportunities. By leveraging customer queries effectively, accurately communicating opening hours, stock availability, and collection options, local businesses will be able to satisfy customers and grow their business. Because of this, businesses are faced with a huge challenge. They must maintain their pressure and allocate their resources to serve their customers as quickly as possible.

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Why should you look for other options?

The pandemic is prompting customers to search for more local solutions that will meet their needs. As a result of the delay and challenges involved with importing from foreign markets, local markets are becoming more popular and thriving.

Local businesses that are struggling and have been adversely affected by the global pandemic will particularly benefit from these opportunities. By leveraging customer queries effectively, accurately communicating opening hours, stock availability, and collection options, local businesses will be able to satisfy customers and grow their business. Because of this, businesses are faced with a huge challenge. They must maintain their pressure and allocate their resources to serve their customers as quickly as possible.

The world we live in is fast-paced and people expect the fastest methods to accomplish their tasks. As a result, logistics play a significant role in business decisions about clicking on the button on an online platform. According to the study on shipping experiences and preferences, almost half of the online shoppers abandoned their online shopping carts because the delivery system was unreliable. Approximately 20% of abandoned orders are a result of consumers not knowing when their orders will arrive. 28% of shoppers said they would pay more for expedited shipping if they were confident they would receive their item within a short timeframe. Some buyers want to feel confident about their purchase. The same day delivery option is available in 21% of traditional stores and 30% of e-commerce sites due to this very reason.

Ideally, businesses strive to meet and exceed customer expectations to retain clients, reducing customer acquisition costs and increasing ROI. Most customers expect to have their packages delivered to the correct destination all the time. While retailers do their best to deliver orders to specific addresses, they do not always succeed. The E-basket solution lends itself well to resolving this issue and plays a vital role in the customer journey, meeting customer expectations and making small businesses more competitive as a result.

Our Solution

E-basket is a specialist product we built that provides a range of distribution, storage, transport and fulfilment services to customers. A retailer can outsource their delivery operations to E-basket and have it manage specific services for them from beginning to end.

Types of logistics services provided can vary widely, and many E-basket specialize in different parts of the supply chain. In general, most logistics services fall into the following areas: Order fulfilment: Obtaining orders from different businesses, preparing them for shipment, and arranging for delivery

Transportation: Planning, coordinating, and managing the process of consolidating, deconsolidation, managing, and transporting goods.

Additionally, E-basket provides the functionality of a virtual basket. Rather than visiting a store in person to purchase products, online shoppers can choose and add those items to their shopping carts. When the customer has added items to the basket and checked out, he or she can go directly to the store and purchase the items. This helps the customer meet their daily requirements and maintain safety guidelines at the same time. The e-basket system serves as a portal for processing the order and ensuring the customer's order is handled properly.

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Our Goal

A successful e-commerce business requires an understanding of the challenges facing the e-commerce logistics sector and how to solve them. Using E-basket's effective strategies, businesses can improve the logistical processes of their online businesses.

E-basket is designed with a simple purpose in mind. E-basket aims to make the lives of consumers and clients easier by allowing them to get services that usually require a great deal of time done with ease.